Shipping policy

  • Processing time — e.g. "Orders are processed within 1–3 business days"
  • UK delivery options & timeframes — standard, express, next-day if applicable
  • Shipping costs — flat rates, free shipping threshold (e.g. free over £X)
  • International shipping — countries you ship to, estimated times, duties/taxes responsibility
  • Order tracking — whether tracking is provided and how customers access it
  • Lost or delayed parcels — what customers should do and your process